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Frequently Asked Questions ?

Some Question you might have about our Teardrop Campers.

1. Electrics of the caravan?
12V or 240V? The teardrop caravans are supplied with both a battery (12V) system and a 240V system. 

How long does the battery last? 
It depends on what you are powering. As a general guide we would expect the battery to last for 24h with regular use of lights/water pump if no 240V, maybe longer.

What does the electrical system run? 
Internal lights, awning lights, kitchen lights, USB and socket chargers, water pump, TV, radio. 

2. Electrics of your tow vehicle

What is the trailer pin? 
12 pin flat – we will send you a diagram for your auto electrician to set up correct.

Do I need to visit an auto electrician? 
Yes. Most trailer connectors only operate trailer lights. All caravans have extra auxiliary systems which you need to tell your car how to operate. For example, your car needs to charge your auxiliary battery and power your fridge as you travel. For this reason, for all systems to operate correctly, you need to visit an auto electrician before collecting your caravan.

Depending on vehicle age, you may require extra components eg. RedArc Smart Start to allow your car’s computer to charge the battery to an optimal level. 

3. Manufacturer and Warranty

Where are the caravans manufactured? 
The Caretta factory is based in Turkey. They have a history of manufacturing caravans and motor homes for the European market for 45 years. 

Is there a warranty? 
Although not required by ACL (Australian Consumer Law, our caravans all come with a 24 month warranty. Many parts are also covered by international warranty (eg. AL-KO running gear, brakes, axle etc.).
This excludes any post-purchase modifications not supplied & installed by Caretta Australia. Perth.

Can you repair/replace parts once we purchase? 
Yes Caretta Australia Perth is an Authorised manufacturer and are recommended by CIL insurance, one of the largest caravan insurer’s in Australia.

How are they constructed? 
All caravans are made to very high standards of construction. Walls and roof are made from marine ply, sandwiched insulation and fibreglass outer. They are extremely well insulated and are used in very cold climates (Iceland/Norway) and very hot climates (Australia/Middle East). 

4. Fridge 

Is the fridge included? 
Yes XTM 40 Model, 45L compressor friege

How is the fridge powered? 
The fridge supplied is a 12V/240V fridge.

Can it be powered by the 12V battery? 
Yes, but only if solar power to charge.

5. What about cooking? 
You can use removable butane cook tops. 

( If you want to add gas cook top, we do not supply & fit we recommend having a local licensed Gas fitting to install to QLD standard or your current States standards) 

6. Delivery Timeframe 
Due to transport delays internationally which effects everyone around the world.
in these strange times of covid. Delays are occuring.
If not in stock orders from deposit we are now allowing 5-6 months.

7. Awnings 

Do you have any tents and awnings? 
Yes we can install roof racks or a roof cargo net, so you can attach a pull out awning.
or refer to you local canvas, trimmer company to create your own awning using the sail tracks already installed on the van ready for use. (Great support a local business to you & get what you need ) 

Another option is we have an attachment that slides into the sail track around the top edge of the Teardrop camper over the door which can then attach to a Oztent V3 (30 sec tent)

 

8. Comfort/Feel

Will I feel claustrophobic? 
Although a small space, Caretta teardrops are designed to “feel” airy and spacious with roof vents and two large doors with windows, all to make you feel cosy. 

I am very tall, will I fit in the bed? 
Most likely! Our beds are 2.040 m long and have had 6ft 5” customers lie comfortably and straight. There is a little wriggle room in the headboard too. 

How hard is the mattress? 
The mattress is quite firm but comfortable. 

Is it easy to clean? 
All upholstery and surfaces are Schotch guarded and can be cleaned with a damp cloth. Mattress covers are removable and can be washed in a cold machine wash. 

What about storage? 
There is storage space in the cabin (headboard and two cupboards at the rear).
The Off road teardrop camper has an additional 80 L storage compartment under the bed.
The kitchen has two lower cupboards and a large pantry at the back. Unlike other teardrops which use up much of the kitchen space to accommodate electrical systems and battery, Caretta teardrops have a large boot area on the front which stores all electrical systems allowing more space in the kitchen for supplies. As part of the downsizing trend however, teardrops are designed to be a little minimalist! 

Is there condensation? 
When it is cold outside, as the teardrops are so well insulated, condensation can form inside the caravan. To prevent it from forming under the mattress we find that using foam matting with holes under the mattress offers a good solution. 

9. Solar

We have new flexible solar panels which are roof mounted. They work very efficiently, even in part shade. They are 100W systems and are supplied fully installed ready to charge the battery. The compressor fridge, the solar and battery system can run this continuously without any 240V power.

10. How do we compare with other teardrops available in Australia? 
Favourably. Good value and good quality. 

11. Air conditioning

Can they be air conditioned? 
We prefer to use 12V fans due to power considerations. All air conditioners in Australia use 240V power so you would need a generator to be off grid. 

12. What is their Off road capacity? 
The off road teardrops have been tested for water crossings, steep inclines, sand, mud and corrugated roads. They have travelled extensively 1000’s of km in the Australian outback (Simpson Desert, Gibb River Road, Karijini National Park, Far North Queensland etc) 

The ground clearance is 600mm and all are provided with off road tyres. 

 

13. What colours are available? We currently offer 4 exterior colours. White, cream, champagne and Light Grey & Dark Grey.